Description
Storage Technical Consultant: NetApp Storage: Global Oil Company
World Leading Global Energy Oil Company has an exciting opportunity for a Storage Technical Consultant to support the global Storage infrastructure across more than 20 locations for Subsurface applications used by Exploration and Production professionals. This is primarily a NetApp oriented infrastructure where the operational service is deployed and operated by an outsource supplier. This is a customer interface and service management role. It is not an IT support role - The infrastructure support for storage has been outsourced.
Main activities:
- Work closely with business customers to understand their demand for amount and type of storage.
- Close working relationship with the end users and IT outsourced suppliers to deliver a stable end to end service.
- End to End problem management and monitoring across the storage environment.
- On boarding (technical, support, finance) of new functionality into the service.
- Develop tools and solutions either in house or in cooperation with storage service provider.
- Document, maintain and improve service performance metrics.
- Maintain and implement new technologies and best practices.
- Translating customer requirements in infrastructure design and managing component infrastructure providers delivery on new requirements .
- Migration to new technology.
About You:
- Good Exposure to Storage Technologies.
- Operational support experience with NetApp Storage.
- Infrastructure hosting skills focused on the Redhat Linux OS and/or Windows.
- Pro-active attitude - propose and execute technical and service related improvements.
- Customer focused and pro-active attitude - enjoy customer facing, taking end-to-end responsibility.
- Be able to work with various specialized multinational support teams to bring complex requests or problems to timely resolution.
- In-depth analytical and troubleshooting skills on a variety of platforms.
Preferred Experience:
- Experience participating in a virtual team of people delivering services.
- Experience in multinational/multicultural enterprise.
- Exposure to the Exploration and Production business, preferably in the Subsurface/Geomatics arena.
- Experience in applications such as Openworks, Petrel, ArcGIS would be a plus.
This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely.
We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age.
Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dunn & Bradstreet. Please telephone or email your CV for an immediate response. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.