Customer Experience Consulting Specialist- CHINA

CN  ‐ Onsite
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Description

Job Description

  • Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales
  • Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps
  • Prepare and update consulting delivery documentation
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
  • Prepare and update design documentation

Professional Related Working Experience

  • Thorough understanding of operator's organization
  • Strong understanding of customer experience management
  • At least 8-10 years experience in operators' environment or professional customer experience consulting firms

Qualification Requirements

Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing
Language Skills: English

Competencies

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Able to work independently with minimum supervision and is resourceful
  • Ability to conduct cost/benefit analysis, modelling techniques and methods
  • Self-motivated and ability to work under pressure
  • Good interpersonal skills
  • Reliability and strong organizational skills are a must
  • Strong attention to detail
  • Ability to prioritize multiple tasks to completion
  • Exhibiting initiative in achieving company goals and objectives
  • Good working attitude and analytical skills
  • Proficient in Microsoft Office
Start date
n.a
From
Connect 44 UK
Published at
08.05.2015
Project ID:
900102
Contract type
Freelance
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