Description
I am currently looking for an Interim Complaints professional with experience working with Safeguard/Ulysees systems and also with litigation experience.I am looking for someone who can provide both operational and strategic support to the new Complaints team during this period of transition.
** You will need to have knowledge on working with Safeguard and/or Ulysees and also must have litigation experience **
Key Duties will include, but not be limited to:
Managing a caseload of complaints
Reviewing and analysing clinical information, such as patient medical records and hospital notes.
Responsible for keeping complainants updated as to the progress of their complaints.
Provided weekly updated information to the Team Manager in preparation for monthly performance target reports for consideration by the Complaints Manager.
Liaised and communicated with complainants/patients or their representatives including general enquiries by letter or telephone or in person if necessary.
Drafted formal responses for approval and sign off by the Director of Nursing.
Attend Local Resolution Meetings if required
Contact the Parliamentary Health Ombudsman's Office when required
Working to help clear backlog
If you are interested in this role and have the required NHS Complaints experience as well as having experience using Safeguard and/or Ulysees systems along with litigation experience then please get in touch.