Description
ITIL Continuous Service Improvement Manager, Alicante Spain
We require an English-speaking ITIL Continuous Service Improvement (CSI) Manager with proven track record working in IT Service Management, to setup a CSI Programme at our client in Alicante. This is a great location in sunny Spain in an International English-language environment.
Key Responsibilities
- Take responsibility for the development, deployment, maintenance and continuous improvement of processes, management of policies and processes.
- Set up measurements and KPI reporting for Continual Service Improvement (CSI) process.
- Establishing CSI Programs supported by reporting data.
- Develop service review meetings with key stakeholders.
- Ensure agreed KPIs are met by engaged teams.
- Facilitate cross functional discussions/meetings to ensure end to end compliance and execution of specific process.
- Analyse the evolution of the service in order to propose, manage, track and control improvement and corrective actions in the service.
- Update the procedures and policies related to the CSI process.
Experience
- Demonstrable experience of building, creating, designing processes across a complex IT infrastructure organisation; proven career track record working within IT Service Management.
- Demonstrable experience of identifying corrective and improvement actions in an IT Service.
- Demonstrable experience of evaluating, managing and tracking IT service improvement or corrective actions among groups or departments in an IT Service, helping them to achieve the objectives and milestones.
Profile
- Bachelor Degree in technical career or equivalent proven experience.
- English
- ITIL Master preferred
- Quality courses and certifications preferred
Soft Skills
- Very proactive
- Active Listening
- Negotiation capabilities
- Presentation and communication skills
LANGUAGES
A high level of both spoken and written English is required. Minimum accepted level B2 of the CEF (Common European Framework).
Please provide your CV in English and Word format (Europass preferably).
Candidates should be eligible to work in Spain, as we cannot process work permits.
ITIL Continuous Service Improvement Manager, Alicante Spain