Description
Calling engineers with mcBSC and mcRNC skill set
Provide first level advanced technical support for queries (customer & internal), according to customer contract and internal support model.
Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor Interfaces
Responsible for meeting contracted response times.
Responsible as technical customer contact
Handles technical requests, provides understanding of customer's network configuration, co-ordinates resolution delivery
System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
Consultancy type of activities:
- Applies customer understanding in customer relationship building, opportunity identification especially in Care phase.
- Lead and provide Expert Support services (such as MV, IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support).
- Lead complex technical activities such a SW upgrades, technical audits and Swaps.
Experience in Nokia 2G, 3G and 4G technologies
Why Apply?
An excellent opportunity to add value to your CV and gain experience with a highly reputable company. You will become a member of an established, proactive and creative IT team.
If you are interested in finding more about this rare opportunity please contact Claire O'Dwyer