Description
Primary Tasks and responsibilities:•Development and support of the network environment (LAN/WAN, including Voice).
•1st and 2nd line network infrastructure support to the Helpdesk and end users in case of non-routine pro-blems (e.g. software bugs, hardware bugs, hardware problems, configuration problems etc.)
•Network monitoring, incident and troubleshooting
•Analyse and troubleshoot the daily network reporting.
•Create and maintain standard procedures (SOP'S) on behalf of the daily operational environment to offer so-lutions for problems and actions that can be solved on a routine basis
•Development, screening and maintaining current and new network tools
•Initiate and cooperate in network improvement, installa-tion and migration projects.
•Write, correct and maintain the proper network docu-mentation.
•Create, test and maintain service recovery procedures and plans.
Technical requirements:
•Experience in networking, preferably in large internati-onal environments
•Cisco switches, Cisco routers · Other network equip-ment knowledge is a plus
•Able to work with or experience with network monito-ring tools
•TCP/IP - VoIP
•Basic knowledge of routing protocols
•Experience with incident management of a complex network and the relevant network management tools
Methodology/Certification requirements:
•Bachelor Degree in Mathematics, Engineering, Com-puter Science OR equivalent through experience.
•Advanced course work in technical systems plus conti-nued education in technical disciplines is preferred
•Cisco CCNA or other certification is recommendedNon-Technical requirements:
Some flexibility in working hours is required (occasional work outside of normal working hours or weekend/holiday work) · On-call permanency (standby) is possible · Strong tracking, coordination and project plan-ning skills · Ability to identify and implement process and/or application improvements · Strong analytical and problem-solving skills · Must be able to work on multiple simultaneous tasks with limited supervision. Ability to work effectively under pressure. · Quick learner, moti-vated self-starter · Excellent customer service, interpersonal, communication and team colla-boration skills · Able to follow change management procedures and internal guidelines. Able to work in a global team and in a multiple cultural environment.
Language Requirements:
Local language (French and/or Dutch for Belgium ; German for Germany) + English (manda-tory)