Customer Experience Consultant (CX)

Description

Customer Experience Consultant (CX)

A global insurance company based in London is seeking an experienced Customer Experience Consultant for a 6 month contract, immediate start.
This is a fantastic opportunity for an experienced Marketing individual with expert Customer Experience to work on an international project.
Please be aware this role will require substantial international travel.

Responsibilities:

Supports the regional EMEA Customer Experience lead full time in driving the overall regional CX agenda.
Is a sparring partner on all CX related topics to the Regional CX lead.
Takes leadership in running the customer experience pilot that is currently run in cooperation with the sister company in Israel.
Supports on a needs basis with other CX activities happening in EMEA which mainly relate to:

• building a multi-channel and multi-touchpoint VOC program in defined EMEA countries
• outlining a roadmap how to set-up and run a meaningful CX program in EMEA

Essential Skills & Experience:

• B.Sc. in Industrial Engineering/marketing/business management/social sciences or relevant experience
• M.B.A - an advantage
• Proven multi-year experience in managing large scale, cross-functional projects - a must
• Experienced in working with different stakeholder groups and seniority levels in an organization. Accepted partner to senior management
• Experienced in working in a multinational, multicultural setting - an advantage
• Proven experience in consulting, customer services or call centers - an advantage
• Proven experience in the financial industry, ideally in insurance - an advantage
• Self-starting personality with ability to learn quickly and operate in a new setting/environment
• Strong analytical, strategic and implementation skills
• Experience in process analysis and evaluation is a clear plus
• Theoretical or practical experience around defining and delivering optimized customer experiences is a clear plus

To apply please send me your CV