Description
For our client, a major pharmaceutical company, we`re searching for a
IT Services Request Specialist (m/f)
Reference: -en
Start: asap
Duration: 6 MM++
Place: in Basel region
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Providing customer focused support for requests utilizing given standard tools
- Acting as single point of contact for end-users
- Ensuring services are delivered according to agreed service levels in a transparent, reliable and flexible process manner
- Coordinating internal and negotiating with external providers like vendors and third party suppliers
- Facilitating and maintaining communication links with end-users
Your qualifications
- Working knowledge of ticketing systems like HP Service Manager
- Prior experience with Google
- Good communication skills
- Strong customer focused personality
- Fluent in written and spoken English and German
Skills:
- Helpdesk/support