Description
The main responsibilities include:- Working to ensure all complaints are investigated including reviewing complaints data and carrying out root cause analysis.
- Supporting the complaints investigation outcomes with customers and authorities.
- Providing support and representation of the complaints department for PMS and Risk management programs.
Key tasks include:
- Completion of product evaluations and complaint investigations with coordination of retrieval analysis activities.
- Using the complaints database to compile a complaints trend.
- Escalating issues where necessary.
- Creating relevant documentation for Health Hazard Evaluations & Field Safety Corrective Actions and Recalls.
- Carrying out audits when required
MEDICAL DEVICE EXPERIENCE IS A MUST, I HAVE INTERVIEWS AVAILABLE THIS WEEK
If this sounds like something you would be interested in please get in touch on receipt of this e mail.
If however this role is unsuitable for yourself at this time but you know someone who it might be suitable for please forward me their details as we offer £200 in vouchers for a successful referral.