Customer Service Advisor

Job type:
on-site
Start:
n.a
Duration:
n.a
From:
Interaction Recruitment
Place:
West Midlands
Date:
06/10/2015
Country:
flag_no United Kingdom
project ID:
920970

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This project is archived and not active any more.
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We are looking to recruit Customer Service Advisors for one of our clients based in the Bescot area of Walsall.

The position is to start ASAP and is initially on a temp basis with the opportunity to lead to longer term permanent work for the right candidate..

The purpose of the Customer Care Specialist is to be the first point of contact when a customer calls in. Handling all calls efficiently and empathetically, ensuring customer enquiries are dealt with.

Key responsibilities:
Communicate confidently and professionally with all customers and colleagues regarding enquiries, delivering exceptional service at all times to protect the brand whether contact is by telephone, email or letter.
Take ownership of customer enquiries, providing timely resolution (if within in your remit) and complete any agreed after call actions, ensuring that the customer feels confident that we will deliver what we said we would.
Effective and efficient uses of all business systems to ensure that expressions of dissatisfaction, complaints & enquires are correctly logged first time and are completed within set handle time parameters.
Take ownership for any errors, contacting the customer and update any relevant system to ensure that that any mistakes have been put right first time.
Undertake additional activities as required, this may entail handling calls/contacts from other departments.

Skills/Knowledge/Experience
Previous experience in a customer focused role - contact centre based
Excellent listening and communication skills
Self-motivated and a self-starter
Resilient and determined
Dynamic, flexible and adaptable to change
Strong interpersonal skills
Excellent attention to detail
PC literate, good numerical and literacy skills

The hours of work are Monday to Friday, 8.30am-6pm paying £7.50/hr

PLEASE APPLY NOW!