Description
Our client is currently looking for a Support Analyst Level 1 Senior. ASAP until December 2015.Your daily tasks will be:
- Follow-up and support for the PC park, different types of technologies or network environments;
- Daily 1st line incident and troubleshooting;
- Installation and configuration of network environments, voice and peripherals on request;
- Maintaining customer service and availability;
- Telephony (Fixed phone, Cell phone, Blackberry's)
- Access Control (Granting access on Windows file systems
- Deliver support on the following categories:
- General networking issues, vpn, switches, (Multi function) Printers
- Software installation (Windows 7/XP, MS Office, Outlook)
- Desktop and laptop installation
- User management for infrastructure
The profile requirements are:
- Excellent customer service, interpersonal, communication and team collaboration skills;
- Able to follow change management procedures and internal guidelines;
- Quick learner, motivated self-starter;
- Strong analytical and problem-solving skills; Methodology/Certification requirements;
- Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred;
- Language proficiencies: English and German fluent.
If this outstanding opportunity sounds interesting for you, do not hesitate to contact me for more details or send me your CV.
For more information on this or other opportunities, please contact Nicolas Vicari at Real Staffing on or