Description
Summary- This position provides support and management of the Windows Server environments, hosting over 375 Servers worldwide.
- This resource will be responsible for providing key technical support and administration to the Windows infrastructure as well as Window -based application teams.
- This position requires an on- site resource for regular face-to-face interaction with our Business Partners who support applications that are used by customers, such as Loan IQ & Finance Express.
- Create/Administer/Troubleshoot Active Directory Group Policies
- Provide planning, coordination, and implementation of server installations, upgrades, routine maintenance and vendor supplied patches in accordance with established policies and procedures
- Prepare security reports and documentation
- Develop and document technical processes and procedures as needed
- Serve as the primary contact for critical and high server based outages and communicates the status of the outage to infrastructure management which may include after hour support
- Develop and maintain standard operating procedures, Installation Qualifications, and documentation adhering to industry best practices
- Monitor and tune systems to achieve optimum performance levels; provide performance statistics and reports
- Define and perform server backups and recovery procedures; participate in development, testing, and implementation of business continuity and disaster recovery plans
- Prioritize and respond to issues as appropriate
- Provide timely response to escalations
- Coordinate and collaborate with other functional areas within IS to ensure reliability of IS infrastructure
- Strong customer service orientation, proven ability to pay attention to details and proven dependability
- Interact with immediate supervisor, team lead, team members, customers, and users on a daily basis.
- Participate in new installations, testing and special projects as needed.
- Works under only general direction and independently determines and develops approach to solutions
- Provide support to users and troubleshoots/resolves problems
- Follow the ITIL standard for all Change Requests, Incidents, and Requests for Service, as documented by company's internal change controls
Qualifications
- Proficiency with Active Directory, Group Policy Management, DNS & DFSR
- Proficiency with Windows Server Update Services (WSUS)
- Proficiency in PowerShell, Batch, CMD Prompt
- Experience with User Account Management Experience with System Logging, Auditing, & Automation of Administrative tasks
- Experience with Shared Drive provisioning & maintenance (NTFS permissions)
- Experience with Enterprise Backup & Restore Processes (Familiarity with NetBackup or VEEAM a plus)
- Experience installing, configuring, and maintaining server hardware and associated equipment
- Experience with server management in a global enterprise environment
- Knowledge of various enterprise environments utilizing the following technologies: Windows Server 2008R2+ and VMWare
- Knowledge of best practices for Windows Server installation and administration