Description
As part of a Service Desk transition we are now looking for an experience IT Infrastructure Project Manager to manage the consolidation of a service desk in Romania. The project is to consolidate two service desks - India and Mexico - to a single existing desk in Bucharest. Also adding a level two support function and team and implementing some new tools.
In addition to strong project management skills, you should have significant experience with Service Desk operations and a deep understanding of knowledge acquisition and management, training development and deployment and Service Desk launch preparation.
THE ROLE
- Plan, lead and manage the transition iof a Service Desk
- Deliver transition projects to quality, cost and schedule constraints
- Management of transition project risks, issues and dependencies
- Line manage transition resources with varied backgrounds and experience levels
- Detailed planning, project execution management and completion of moderate or large projects experience.
- Schedule roles and resources
- Evaluate risks and recommends contingency plans.
- Manage quality assurance, resolution of issues, status reviews and reporting
- Oversee development of standards, change control, customer support, and compliance with all policies and procedures.
- Provide advance notifications to management regarding potential issues before they occur.
YOUR PROFILE
- Experienced Project Manager with a background in Service Management, able to plan and manage the delivery of service transition projects.
- Experience in developing implementation plans for Service Desk projects and workload transitions
- Proven track record in managing Service Desk workload transitions
- Experience of working with IT service providers in Exit
- Management of contractors
- ITIL certified
- Excellent, communication, customer support and interpersonal skills