Description
*THIRD LEVEL TECHNICAL SUPPORT/FILED TECHNICIAN.* 3 months CONTRACT
EXCELLENT DAILY RATE
Responsibilities include, but are not limited to:
*Perform hands-on and in-depth troubleshooting and associated repairs of failed blade server components, eg Hard Drives, Memory DIMM's, Motherboards, CPU's etc.
*Use Dell-supplied diagnostic scripts to accurately identify the failed component
*Perform thorough documentation of all actions taken
*Manage on-site parts locker including inventory control
*Works autonomously in providing on-site technical support to our customer
*Works collaboratively in a team environment
Qualifications/Experience:
*Advanced hands-on experience troubleshooting & repairing Enterprise Level Servers
*Experience in large 24x7 Data Center environments
*Comfortable working in a warm environment and standing up while working
*Possess strong communication skills; both verbal and written
*Strong customer facing skills
*Self starter with demonstrated ability to work with little supervision or guidance
*Ability to take ownership and drive issues to resolution
*Exhibit a flexible schedule reacting to customer needs
*Comptia A+, Comptia Server+, RHCE, Linux, Windows, CCNA, ITIL a strong PLUS