Description
Our global Swiss end client is now looking to hire a Project Manager - IT Service Desk. The project is to consolidate two service desks - India and Mexico - to a single existing desk in Bucharest. Plus adding a level two support function and team and implementing some new tools. You will be responsible for the Service Desk transition project ie moving our Client workload from the current provider to the selected Service Desk provider. In addition to strong project management skills, you should have significant experience with Service Desk operations and a deep understanding of knowledge acquisition and management, training development and deployment and Service Desk launch preparation.
Start: ASAP
Location: You will be working half of your time in Bucharest, 1 week in Switzerland or Paris, and 1 week remotely.
THE ROLE
- Plan, lead and manage the transition into operations of an ITIL Service Desk from India to Europe.
- Deliver transition projects to quality, cost and schedule constraints
- Management of transition project risks, issues and dependencies
- Line manage transition resources with varied backgrounds and experience levels
- Detailed planning, project execution management and completion of moderate or large projects experience.
- Schedule roles and resources
- Evaluate risks and recommends contingency plans.
- Manage quality assurance, resolution of issues, status reviews and reporting
- Oversee development of standards, change control, customer support, and compliance with all policies and procedures.
- Provide advance notifications to management regarding potential issues before they occur.
YOUR PROFILE
- Experienced Project Manager with a background in Service Management, able to plan and manage the delivery of service transition projects.
- Experience in developing implementation plans for Service Desk projects and workload transitions
- Proven track record in managing Service Desk workload transitions
- Experience of working with IT service providers in Exit
- Management of contractors
- ITIL certified
- Excellent, communication, customer support and interpersonal skills
If this sound like your next challenge, please send me your CV at (see below) and I will call you shortly to discuss in more details.