Description
Summary- The Senior Basis associate will work integrally with the organization and external service providers as well as the infrastructure team to build and sustain systems and solutions to support the global Animal Health business.
- The Basis associate will work with Manager to support: Basis Administration, System Upgrade and Maintenance support
- Work with peers and business counterparts to determine requirements for Global system deployment and related business system support and Business continuity, System availability and performance improvements.
- Implement, test and support all SAP systems required to realize the end-to-end SAP solution required to meet the business needs.
- Integrate with the team to document and test backup, system recovery, and disaster recovery solutions and procedures for SAP systems.
- Create and maintain production standard operation procedures (SOPs)
- Provide technical insight in resolution of SAP related issues focusing on root cause analysis and implement corrective action plans
- Support the global deployment of SAP within the corporation
- Contribute as a team member to project teams
- Assist in providing input to long-term IT strategy necessary to achieve organizational objectives
- Assist in performing thorough analysis to identify all potential impacts for change requests
- Train and transfer knowledge to other team members, users and stakeholders as required
- Knowledge transfer to Production Support at conclusion on enhancement delivery Client Management
- Ensure customer expectations have been met through delivery and ongoing execution of services
- Gather and analyze business requests to determine how best to create successful resolution for new requests and issues
- Assist in preparing business case for investments
- Follow governance processes that facilitate business prioritization
- Facilitate technology initiatives which directly impact clients portfolio
- Align services with current and future needs of the business and its customers while improving quality of services delivered Ongoing Systems and Service Delivery and Process Improvement
- Deploy global IT processes, develop and maintain organizational quality indicators, and monitor client satisfaction
- Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
- Provide support for global and regional systems and services
- Assist with implementing audit, SOX and other compliance requirements
- SAP