CS CORE

Job type:
on-site
Start:
n.a
Duration:
n.a
From:
OSC TELECOMS
Place:
Distrito Federal
Date:
07/23/2015
Country:
flag_no Mexico
project ID:
950528

Warning
This project is archived and not active any more.
You will find vacant projects in our project database.
  • Providing reactive support to escalated defects;

  • Processing and Resolution of defects within the agreed SLAs

  • Opening and follow-up of escalated cases;

  • Supply of information on topology, configurations, etc. for the escalated equipment;

  • Analysis of the origin and causes of technical issues;

  • Provision of HW and SW recommendations and equipment configuration recommendations;

  • Escalation to the Vendor's Third Line Support Services (if necessary);

  • Technical representation (if required) in regular internal reviews and reviews with the Vendor.

  • Other reasonable second line support activities as agreed locally