Description
Customer Operations Support - Dublin - 12 month contract - Competitive rate[[Overview]]
Provide operational and technical support for customers analysing a wide variety of issues, determine needed actions, and follow through to resolution.
Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).
[[Role]]
Serve as focal point for customer issues, concerns and requests for enhancements.
Capture detailed and accurate information about issues, concerns and enhancements.
Work with global customers to complete service inquiries about core applications and products.
Collaborate with others in support of products, processes and problem resolution.
Demonstrate the ability to negotiate, resolve and present to internal/external customers.
Lead and/or participate in customer visits for training, education and operational support.
Potential customer visits for training, education and operational support.
Simulate or recreate user issues to resolve operating difficulties.
Recommend and implement business or process improvements, while recognizing global perspectives.
Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.
[[All About You]]
Bachelor's Degree preferred or equivalent work experience.
Knowledge/Experience:
Previous customer service experience required.
Broad knowledge in the field
Excellent interpersonal skills and written and verbal communication skills.
Intermediate to advanced computer skills (Mainframe, Microsoft Office, Lotus Notes).
Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution.
Ability to adapt personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs.
Travel may be required.
Business dress code may be required at times.
To apply please forward your CV to (see below)