Description
£10 hour/ Service Desk Analyst. 3 month contract shift work based in Red hillSummary
We are seeking an experienced Helpdesk Analysts to join our busy Service Centre team. You will be required to provide quality support with a high degree of customer satisfaction, technical expertise and timeliness.
This positions offers the opportunity to work at the cutting edge of technology within the transportation sector. With an extensive list of high profile projects you will be exposed to all areas of transportation technologies including the latest innovations in automated fare collection and contactless payments. Continuous variety and guidance from senior members of the team will afford you the opportunity to become a subject matter expert within this sector.
Duties
Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with Service Level Agreements
Acquiring and maintaining current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Recording information accurately, adding any pertinent contract information and passing on within the defined timescales
Liaising with customers and sub-contractors to manage calls through to resolution
Occasionally acting as a product liaison for products, working with other departments and third party developers to resolve technical issues
Requirements
The successful applicant will possess strong previous experience within a Call Centre/Service Centre environment, good knowledge of call centre technologies and processes, a passion for customer service, excellent communication skills with a professional telephone manner, experience of VDU/Keyboard work and strong customer facing skills.
Please call on if this is of interest and send an updated CV to Nicola Moss at Computer Futures.