Description
Finance, Audit, Compliance, Administration, Quality, AssuranceI am currently recruiting for a Customer Service Quality Assurance Auditor to join our client based in Reading on a 6 Month initial contract (likely to extend)
Daily rate: Dependant on Experience - Please respond with the rate you would need for this role.
Duration: 6 Month Initial Contract
Location: Reading
Start: ASAP
Responsibilities
- To deliver quality assurance across Customer Services
- To be responsible for the monthly/quarterly audit plan, including the maintenance of checklists and materials, audit checking and consistency, sample size requirements, sample approach and delivery
- To communicate audit findings and recommendations to stakeholders, and to ensure the audit plan meets the needs of the business
- To actively identify, assess, monitor and manage risks within the business area, and ensure that appropriate controls are in place
- Experience of managing relevant processes and procedures
- Significant experience of administrative environments, preferably within a financial services environment
- Working knowledge of risk management tools and methodology
- Knowledge of financial services regulatory and legislatory frameworks
Finance, Audit, Compliance, Administration, Quality, Assurance