WFM Planner

Gelderland  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

WFM Planner for an international company in Arnhem!

For an international company with its call center in Arnhem I am currently looking for a WFM Planner who will strengthen the team with their forecasting and planning skills.

WFM Planner will be responsible for:

  • Forecasting: analysing the historical data, making budget, predicting the worked hours;
  • Capacity management
  • Scheduling: preparing and changing of plan for the employees
  • Traffic: ensure the coverage of the phones, monitoring the inbound and outbound calls.

The call center consists of people and the planner will be part of the forecasting team of three.

Skills and experience required:

  • Prior experience and operational knowledge in Workforce Management is a must;
  • Working experience in a call center;
  • Excellent communication skills both in Dutch and English;
  • Outstanding analytical skills;
  • Experience in working with MS Office and WFM-tools.

If you are interested in the role please apply online as soon as possible.

Start date
n.a
From
JP Gray
Published at
02.08.2015
Project ID:
957830
Contract type
Freelance
To apply to this project you must log in.
Register