Research Manager

Hertfordshire  ‐ Onsite
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Description

I have an excellent opportunity for a Research Manager to work for a major company based in Welwyn Garden City

Research Manager
6 months Contract
Welwyn Garden City

The role is within the Insight team, reporting into strategic insight (customer research). The strategic insight team is split into channel and brand insight. The role will be aligned to the Online channel within this team. The secondment will provide an opportunity to be Embedded within the strategic insight team but also work closely with the Online insight team (analysis) day to day.

The role will predominantly focus on Grocery home shopping which leads the market in the UK with 49.7% market share.

The business invested heavily in reducing service charges a year ago, in conjunction with investments in improving the customer experience and has benefited from sales growth ahead of the Online market and strong new customer acquisition.

The Online business has been very customer focused and insight plays an instrumental role in representing customer needs and priorities to help ensure customer centric strategic decision making.

Core Responsibilities:
- Responsible for periodic spotlight reporting on Grocery home shopping business. This is a high profile report which measures our performance across the shopping trip using a range of data sources and identifies areas of focus aligned to customer priorities

- Line management responsibility for the duration of the secondment for one person in HSC. They are responsible for a range of continuous reporting documents including Ireland, Wine by the case and Clothing Online

- Engage with stakeholders of these reports to better understand how they are being used and how they could be improved

- Support the Online insight team through the 16/17 business planning cycle. The Online insight team is responsible for delivering an Online brand review which defines the customer priorities

- Responsibility for our continuous tracking research, working closely with our Operations Development team to measure and evaluate customer initiatives

- Conduct a review of our regular GHS reporting to ensure reports reach the correct stakeholders and contain relevant, actionable information

Desired profile:
Continuous, quantitative research specialist
4-5 years experience
Experience in the retail sector
client side experience

For more enquires please contact: (see below)

If you would like to apply for this position simply attach an up to date CV and click apply NOW!

Applicants should show all relevant skills on their CV.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Start date
ASAP
Duration
6 months
From
Hyphen
Published at
04.08.2015
Project ID:
958562
Contract type
Freelance
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