Description
SERVICE DESK ENGINEERWe are currently recruiting for our client, Telecommunication Company for Service Desk Engineer to join their project in the UK.
RESPONSIBILITIES:
• Working closely with the customer, customers 2nd line support, 3rd line, Service Desk Manager and the Incident Managers, Support and liaise communication with the Field team.
• Communicating with the customer to acknowledge receipt of notification of Incident or problems, clarify ticket priority.
• Monitoring of the IT stack and Core network alarm system and Service Management Tool’s
• Maintaining good ticket management.
• Record Incident, problem and change request configuration data relating to the customer service - handling the situation by using the Incident management process.
• Responsible for ensuring all Equipment, Process and Procedure knowledge documents are updated.
QUALIFICATIONS/SKILLS REQUIRED:
• Experience with Incident, Change Management, Problem Management
• Experience with IT stack and Core network alarm system
• Good communicating skills
• Has working experience in Call/Command Center
• 24/7 on call duty and Shift work required; ITIL / eTom knowledge is an advantage.
• Ability to diagnose, troubleshoot & resolve technical situations.
Please submit your CV to , quoting reference MGTTSDE5809, or call Pamela on
If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this email & position to them.
PLEASE NOTE:
• That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
• We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.