Service Desk - IT Outsourcing - Project Management - Service Managemen

Barcelona  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Service Desk - IT Outsourcing - Project Management - Service Management - ITIL v3

NextLink is currently recruiting for a very experienced IT Project Manager Outsourcing L1 Service Desk to deliver a comprehensive outsource package including methodology in the area of Service Desk.

Domains:

Outsourcing of IT L1 frontline Service Desk (Global, Regional, Local)
IT L1 frontline Service Desk setup (Global, Regional, Local)
End User engagement
Operations
Service Desk tool landscape

High Level Responsibilities:

Manage this from scratch and propose project plan, deliverables, timeline planning, etc.

Deliver a comprehensive package that will cover all needs to delivery on Customer's objective to outsource the L1 Service Desk including/or excluding the System Management/Service Management tool.

Skills/Profil required:

Proven track in similar projects
Market intimacy for key Service Desk Outsource provider
Knowledge in System Management/Service Management Tools
Automated self-service portal deployments

- ITIL v3 Certification

Start date
August 2015
Duration
6 months
From
NextLink Solutions
Published at
18.08.2015
Project ID:
967561
Contract type
Freelance
To apply to this project you must log in.
Register