Customer care representative SWEDISH, Heerlen, fulltime (47232600)

Heerlen  ‐ Onsite
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Description

One of the best employers in the region of the South of Limburg is looking for several candidates with different language skills.

Are you a customer service professional? And do you speak several languages besides English? For example, like French, German, Spanish, Italian or Swedish?

Our offer.
We are looking for fulltime, Customer care representative SWEDISH, Heerlen, fulltime to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you!

We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes (PAR level, carrier scheduling...) through analytical and operational support.

We expect you to be able to provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of Medtronic products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues.

In this role you contribute to the company goals in the areas of customer satisfaction.
You are responsible for monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with BO teams.

Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, offer preparation & manage the invoicing.

Start date
ASAP
Duration
12 months
From
InGoedeBanen
Published at
28.08.2015
Contact person:
Peter Nieuwpoort
Project ID:
974166
Contract type
Freelance
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