Description
Credit Risk/Strategy Manager (Collections) - East Midlands - £p/dLength: 3 Months
Job Outline
- Continually develop our approach to managing our customers who are in debt to minimise the time they are in arrears and maximise their chances of getting and remaining debt free; delivering service excellence.
- Drive down the bad debt charge through determining and implementing collections strategies that utilise risk techniques such as portfolio segmentation, Early and Late stage collections scoring, champion/challenger trials, and where appropriate the effective use of specialist treatment options such as litigation.
- Maximise the effectiveness of the use of all contact tools such as online, dialler, SMS, email, "auto voice" and lettering, using analytics to develop optimal contact strategies that are assigned according to the customers' likelihood and ability to pay. Collaborate with teams across Customer Operations to deliver these strategies.
- Develop our relationships with third party experts, especially Debt Collection Agencies, to deliver the optimum balance of internal and third party activity to help our customers; and build robust solutions for customers who have left with a debt outstanding (Final debt).
- Proactively seek out opportunities to improve collections processes and increase the amount collected.
- Maintain an inclusive and collaborative relationship with the collections operation, ensuring that they are fully aware and prepared for any strategy changes and the operational consequences of all such changes. Work with colleagues in Credit Risk to ensure strategies are implemented efficiently and effectively.
- Represent the department and company in an appropriate manner when dealing with other parts of the company, regulatory bodies and third parties.
- Recruit, develop, manage, motivate and retain a group of credit risk professionals, and ensure the team understand and adhere to the company and department standards, policies and procedures. Ensure the efficient allocation of resources across the team, proactively identifying potential problems in advance and ensuring effective resolution of issues.
- Adhere to the Competence and Training framework policy and procedures to ensure each team member attains and maintains the required competency level to perform their role and, in particular, to promote a culture where customers are treated fairly and are properly informed.
Person Specification
- Educated to degree level or above in a numerical or analytical discipline and/or relevant experience.
- Ability to develop tactical and strategic solutions to business issues.
- Have an understanding of the wider credit industry and external marketplace, potential suppliers and partners to continually improve debt management, credit reference agencies, money advice services, data and modelling specialists, consultants.
Interested? Please apply with a copy of your CV to Sam Burton at Progressive Recruitment and I will get in touch to discuss availability.