Description
IT Help Desk - 6 Month Contract
Job Title: IT Help Desk
Company: Direct IT Recruiting Inc.
Location: Toronto, Ontario
Status: 6 Month Contract
Job Category: Infrastructure
Career Level: Intermediate to Senior
Work Experience: 5+ years of IT, 2+ years L3 help desk experience, MCSE, ITIL V3, EMC SAN, Cisco, VMWare, Exchange, Outlook, BES, Blackberry, Smart Phones, Citrix, SCCM, Active Directory, Windows 7
Industry: Financial
DESCRIPTION:
- Work as an Infrastructure Analyst leading the overall end-to-end planning, design and transition of business applications and infrastructure services.
- Liase with internal/external stakeholders and governance committees to ensure project deliverables and dependencies are successfully managed and delivered.
- Execute projects from design and development to production while adhering to established project/testing methodologies and methods.
- Manage IT project scope, deliverables, goals and milestones including reviewing and signing off on all IT documentation.
- Prepare weekly project status reports and keeping management and other stakeholders informed of project status and other related issues on a regular and timely basis.
- Lead the development and implementation of project performance measures, indicators, benchmarks and guidelines to ensure project resources are used appropriately and the achievement of quality assurance standards.
- Act as a corporate liaison and presenting to the executive team, holding and facilitating regular status meetings with project teams.
- Work on deployment schedules and managing IT related equipment -notebooks, desktops, Servers, printers, Blackberries
- Liaise with staff in development of test strategy, test cases and test scripts for system, performance, usability and acceptance. Testing of system solutions and TIVOLI updates.
- Purchasing equipment and approving hardware repairs
- Prepare training material and documentation.
- Collaborate with onshore and offshore service providers, staff on Go/No Go cut-over decisions.
- Deskside end-user support as required.
- On call availability during evenings and weekends
REQUIREMENTS:
- 5+ years of IT Infrastructure desktop experience
- 2+ years level 3 infrastructure help desk analyst or deskside support
- Experience supporting Windows Server environment, IIS, SQL Server
- Xerox print Servers
- VMWare Servers ESXi 5.5, VSphere
- VMware backup and restore
- Citrix, Xenapp
- SCCM patch management and software deployment
- Evault, Backup Exec for backups and restores
- UPS
- Computer Science Degree, Engineering, Mathematics, IT College Diploma or equivalent
- Microsoft certifications such as MCITP, MCSE
- ITIL V3 - an asset
- Knowledge of MS Exchange 2010, Outlook, BES (5, 10)
- EMC SAN Storage System, NS40, NS480, VNX 33150 X2, EMC Fibre Switches DS-300
- Ability to implement and manage Active Directory, group policies, DNS, DHCP, TCP/IP
- Experience with MS Windows 7
- Experience troubleshooting and configuring Blackberry and Smart Phones
- MobileIron (IOS & android)
- Experience supporting Cisco Switches, Routers, Firewalls
- Cisco Unified Communications Manager, Call Manager, UCCX
- Video conferencing equipment Tanberg and Cisco MXP and SP
- Ability to work in a fast paced environment and work under pressure
- Positive attitude and ability to work as a team player
- Exceptional communication, problem solving, project execution and time management
- Admin and configure network equipment
- Strong knowledge of desktops, Servers, printers and MS Office
- Strong Excel, PowerPoint
- Excellent verbal, written and presentations skills
- Ability to write documentation and train users on new functionality being deployed
- Ability to travel across Canada (on occasion) for project related activities
- Infrastructure Project Management experience - an asset
- Must have a valid driver's license
- Must have a CLEAR credit and criminal record
- After hours on-call support is required
- Shift work Monday to Friday 10:00AM to 6:00PM