Global Incident & Problem Manager

Job type:
on-site
Start:
ASAP
Duration:
12 months
From:
Roc Search Limited
Place:
Dublin
Date:
09/09/2015
Country:
flag_no Ireland
project ID:
980884

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Roc Search is currently recruiting for a Global Incident & Problem Manager to work for a client of mine in Dublin, Ireland.

Location: Dublin, Ireland
Job Type: Contract
Duration: 12 months
Start Date: ASAP
Rate: Market

PURPOSE OF THE JOB

Reporting directly to the Global Head IT Tools and Process Operations, this senior process expert will lead both strategic and tactical projects to establish enterprise Incident, Problem, and Knowledge management processes.

KEY RESPONSIBILITIES

*Establish and lead an Incident, Problem, and Knowledge management process forum with stakeholders from the global functions, divisions, shared services, and IGM.
*Generate and maintain an Incident, Problem, and Knowledge management processes roadmap, considering requirements from the process stakeholders, industry best practices, vendor roadmaps, and effort to value.
*Lead process implementations and continuous improvement projects in partnership with the process stakeholders, end users, and operations.
*Document and maintain process descriptions, work instructions, requirements, specifications, test scripts, training material, and onboarding specifications and plans.
*Establish KPI's and regular reviews to assess process and platform operational effectiveness.
*Document and maintain a process (cross-platform) data dictionary.

KNOWLEDGE, SKILLS & EXPERIENCE

*ITIL background
*Experience within the Pharma/Life Science industry preferable
*IT Incident, Problem and Knowledge management process improvement experience, Lean Six Sigma certified Black Belt a plus
*Proven experience in managing/leading project improvement teams with the ability to provide direction, manage projects in an ambiguous environment, and creating a results oriented environment delivering against project plans, strategic and tactical objectives.

Apply now for immediate consideration.

As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.