Relationship Manager

Warwickshire  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Migration Manager

Description

Excellent opportunity for a Relationship Manager to join a leading global top tier 1 bank based in Birmingham. My client offers a variety of banking brands across the globe, including business, private and corporate banking. The role will be aiding customers to smoothly transition during a major migration.

The role will include engaging directly with the highly impacted sophisticated corporate customers and supporting relationship managers within corporate. Coordinate and deliver face to face and audio meetings with customers. Manage the delivery of implementation solutions for the highly impacted most complex and sophisticated customers in RM portfolios, relating to customer impacting events through , supporting a customer centric approach to change and ensuring agreed timescales are met.

The responsibilities also include:
*Engage directly with the most complex and sophisticated high impact corporate customers to mitigate the risk of customer attrition/loss through the change period, identifying any key issues or barriers to successful implementation and escalating to the Regional Customer Delivery Manager.
*Responsibility for building relationships and credibility with senior customer representatives, at director and board level, to ensure the impact of the customer journey of the migration is understood and aligned to the values and vision.
*Work with work streams to provide SME (subject matter expertise)
*Provide an experienced reference point for other Customer Delivery Managers when required
*Ensure regular updates are provided to Regional Customer Manager and MI is collated and logged as requested to ensure progress against implementation plan is recorded and monitored effectively.

Required skills must include:
*Strong banking operations background experience with a corporate understanding
*This role could suit someone with a banking operations background or a branch manager
*Strong relationship management skills in customer facing roles and track record of success
*Must be able to drive and have own transport.

There will be travel to different locations with this role.
For more information please submit your CV or feel free to contact Alice Garry.

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

Start date
ASAP
Duration
12 months
From
Hudson IT
Published at
09.10.2015
Project ID:
997675
Contract type
Freelance
To apply to this project you must log in.
Register