Description
Maintenance Business ArchitectWe are currently recruiting for our client, a prestigious telecommunications company, to join their project in China.
Position Title: Maintenance Business Architect
Position Type: Contract
Start Date: March 2017
Duration: 6 - 12 months
Location: Shenzhen, China
Contact: Kresimir Zebic |
Responsibilities:
- Grasp the IT industry trends of enterprise operation, maintenance and customer support.
- Develop the Client's operation, maintenance and customer support business strategy based on the industry trends.
- Design the customer support business processes and IT architecture to support enterprise customers' development plan for the next 5 to 10 years.
- Improve global customer support and first-line maintenance business efficiency; enhance the Client's customer support brand reputation.
- Reconstruct the Client's customer support business processes and IT system (IT platform optimization), leading its enterprise customers to achieve industry-leading status.
Qualifications/Skills Required:
- Min. 10 years of relevant industry work experience.
- Experience in maintenance/customer support business architecture and IT platform architecture.
- Profound understanding of intelligent maintenance; able to provide a comprehensive plan - from the product and tool design up to the maintenance.
- Profound understanding of the newest IT trends related to data center, cloud computing, big data and other related technologies, familiar with its operation and maintenance.
- Familiar with the software SnS sales, proactive post-sales activities and renewal management.
- Strong communication skills, good coordination and promotion of the surrounding, good at customer needs analysis and solution implementation.
- Fluent in English.
Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGKZ_OME7954
Or call Kresimir on: