Description
Tier-1 support to pharma manufacturing/packaging solutions
My client has a new requirement for a long term project in France. English and French languages are mandatory. Please see the job description below.
Skill set
*Industrial/IT Automation,
*Pharma Serialization,
*Commissioning and Qualification of packaging equipment
Required
* Experience of providing Tier-1 support to pharma manufacturing/packaging solutions.
. Excellent problem solving and analytical skills
. Ability to troubleshoot software/hardware issues and provide timely resolution.
. Excellent understanding of Incident and Change management tools and processes
. Excellent analytical, organizational, team and project management skills
. Excellent written/verbal communication skills
. Strong documentation skills - should have experience of writing requirement specifications, design documents, test summary reports etc.
. Good understanding of writing and executing validation plans, I/Q, OQ, PQ process
. Strong understanding of software development life cycle and maintenance plans
. Experience of working in a support role/organization
. Understanding of SQL server databases, Sharepoint, Visual Basic
. Ability to co-ordinate with cross cultural teams (TCS/Vendor/Customer), close process gaps and provide value improvement ideas.
. Understanding of GMP process, GMP systems used in Pharma
Desired
* Understanding of Pharma Serialization.
. Knowledge of Automation control systems, automation software.
. Understanding of Systech® Suite of products and vision systems.
. Familiarity with pharma packaging processes and packaging equipment custom software
. Experience in providing engineering support in pharmaceutical manufacturing and packaging operations
. Worked in direct support of and along with the maintenance staff to maintain both complex and simple systems used in packaging operations
. Understanding of Packaging line hardware, PLC programming.
. Experience of vision inspection systems used in packaging.
Job Description
* Provide Level 1 support to Serialization execution System.
. Coordinate with remote teams in Automation/software qualification and software validation activities and further provide assistance to Serialization support team to manage serialized lines.
. Develop and support a global, repeatable, and logical process to effectively resolve any issues arising from the installation and subsequent operation of Serialization hardware components in packaging operations.
. Providing updates to customers regarding ongoing issues.
. Maintain and update procedures as required.
. Updating Engineering, User requirement and design documents for any change made to Serialization system.
. Maintain Spare Parts inventory and communicate effectively on time for any new spare parts requirements.
. Formal investigation of support issues, communication with impacted stakeholders, vendor, resolution/closure of the issue, and updating appropriate knowledge management records.
. Resource should be quick learner and self-driven; capable of meeting with Business Users and working cross-functionally to define requirements, configure and deploy solutions
. Ability to plan and prioritize work effectively to meet defined delivery levels in a customer facing role.
Please get in touch ASAP in case you are available for the role.