Description
Responsibilities
- To provide in-depth knowledge of the Microsoft Dynamics application and evaluate the customer's business processes against the standard Microsoft Dynamics functionality.
- Participates in every aspect of the implementation from analysing the customer's business requirements to configuring the Microsoft Dynamics CRM application to meet the customer's needs.
- Collaborates with stakeholders throughout the organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
- Provides in-depth knowledge of the Microsoft Dynamics CRM application and evaluates the customer's business processes against the standard Microsoft Dynamics CRM functionality.
- Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodology, Sure Step; understands the key activities and deliverables for the client engagement and internal projects.
- Is responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
- Is responsible for configuring and customising the Microsoft Dynamics CRM application to achieve the customer's business requirements.
- Facilitates the customer's decision-making process and develops the functional design document that will drive the development process (if modifications/customisations are required, either to processes or to the Microsoft Dynamics CRM application.)
- Is responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics CRM application.
- Has industry experience and understands challenges and risks when implementing vertical applications.
Skills and qualifications needed
- Analyse and understand business problems.
- Model data and processes.
- Conduct workshops and training sessions.
- Plan and carry out system and user acceptance testing.
- Familiar and experienced in:
- Core application functionality Dynamics CRM 2011 CRM 2013 and 2015
- Certifications: Dynamics CRM Application and Customisation and config
- Implementation Methodology - Surestep
- Application technology stack SQL server, Jscript.
If you would like to apply for this position and feel your skills match the above description then please forward you're current CV to mailto for an immediate response.
Important:
No Agency applications at this time, any speculative CV's sent in for this position will be classed as direct applications and ownership will be directly with Ciber and the candidate only.