Level 1/Level 2 Support Engineer - Listowel (Kerry) 3 months

Kerry  ‐ Onsite
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Description

We are looking for an IT Support for Clients Sites based in Listowel for 2-3 months.

IT Support Engineer responds to internal customer service requests needing technical support for hardware/software issues.

This role involves the following:

  • Providing technical support to camera devices running Win 7 OS
  • Effective diagnosis & troubleshooting of Win 7/8/10
  • Effective diagnosis & troubleshooting on hardware; desktops, laptops, local/network printers and applications
  • Imaging of Win 7 devices and installation of same
  • Network troubleshooting & diagnosis of net cards, net points & network.
  • Installation & Configuration of hardware, OS & PC products supported applications
  • Resolve customer issues using the tools and systems available and update call and user databases as required.
  • Management of Citrix FOB, 3G device deployment and troubleshooting.
  • Setup of iPad/iPhone/Blackberry/Smart phone USB as covered by IMAC's.
  • Inventory management.
  • Invoke escalation procedure both technical & non-technical in a prompt and timely manner.
  • Daily backup checks and tape management
  • Software deployment
  • Citrix Terminal Services troubleshooting
  • Adhere to policies and procedures within the group.
  • Flexibility is needed to work between various sites for the client.
  • Role will involve travel between sites and clean driving license is essential.
  • Means of transport would be an advantage

Requirements:

  • Good knowledge of hardware and software is essential
  • Windows XP/7/8/10
  • MS Office 2010/Office 365
  • Networking technologies (WAN/LAN) & understanding of networking protocols would be an advantage
  • Knowledge of service desk Call Logging Tools.
  • Experience with encryption tools.
Start date
ASAP
Duration
3 months
From
IT Alliance Ltd
Published at
30.03.2017
Project ID:
1316131
Contract type
Freelance
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