Customer Operations Coordinator - Ads experience

London  ‐ Onsite
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Description

A leading social media company based in London are seeking a Customer Immersion operations coordinator to join their team in London.

You will partner with the program manager for their internal "Dogfooding" program, which focuses on ensuring everyone involved in building our advertising products is actively using them themselves. This role requires supporting employees across the company, by maintaining help content for those getting started, troubleshooting issues and tracking participation in the program.

The ideal candidate will have an understanding of advertising products and come from a customer focused role operations role.

Responsibilities

  • Knowledgeable in solutions for businesses of all sizes in order to support the employees using our ads products
  • Provide 1:1 support and troubleshoot for employees getting started with using our ads products
  • Work closely with our legal team to answer employee questions regarding our Ads Credit policy
  • Provide oversight in key employee groups forums to ensure all questions are answered in a timely manner
  • Provide timely access to Ads resources when requested by employees
  • Maintain key pillars of self service content & internal FAQ's across the company
  • Track progress towards our different goals

Skills:

  • Professional experience in operations
  • Ability to prioritise and manage tasks within a professional environment
  • Demonstrated ability to work and collaborate within a team
  • Communication skills
  • Resourceful, detail-oriented, and organized

Preferred Skills:

  • Usage and understanding of advertising products

If you feel you fit the role above, please apply today.

Due to a high volume of responses we cannot respond to everyone, we can only contact the successful candidates. If we do not contact you within 1 week, please assume your application has not been successful.

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

Start date
ASAP
Duration
9 months
From
Huntress Search Ltd - IT Recruitment
Published at
30.03.2017
Project ID:
1316248
Contract type
Freelance
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