Description
External Communications Manager - 3 months - Nottingham - Negotiable Daily Rate
A blue chip Financial Services and Consumer Data client of Pontoon is looking for a Communications Manager with experience of engaging with External stakeholders to join a large IS Change Project at their offices in Nottingham.
Experience Required:-
- Experience of driving continuous process improvement and looking for efficiencies in the way we communicate.
- Influencing behavioural change, by ensuring the processes developed are effectively adopted.
- Proven track record, with at least 10 years' experience of achieving outstanding results within communication related roles
- Strong Campaign & Channel Management Strategy skills
- Experience working at a senior level in a large corporate organisation
- Excellent people skills and management practices with the ability to motivate and inspire others
- Influential communicator, comfortable communicating at all grade levels and possessing excellent persuasion and negotiation skills
- Strong writing skills - with an ability to translate complicated technical information into easy to understand, client facing communication
- Project Management and knowledge of change management principles
- Creative thinker, who can be flexible in their approach
- Able to displays a resilient and adaptable style, track record of remaining calm in demanding circumstances
- A strong customer focussed approach with close attention to detail
- Ability to lead and know what it takes to provide World Class Service
- Proficiency in Excel
Responsibilities:-
- Play a key role in assessing the client impact of proposed business, product and technical changes.
- Embed a decisioning tool which will provide teams with a consistent way to assess the impact of their changes on clients and therefore determine the right communication approach.
- Lead communications on high risk/high impact IT projects, working as part of the core project or programme teams where necessary.
- Provide support, guidance, tools and templates to teams delivering low to medium impact projects.
- Work with Internal Comms and Sales Operations to ensure client facing colleagues are equipped with approved messages and tools to deliver a consistent, joined up communication experience.
- Where necessary, lead other client communication managers to deliver high profile projects.
- Develop and own the overall Client Communication strategy and processes (including channel, message & implementation plan) for the UK&I region.
- Channel Optimisation - Work with internal teams to improve existing communication channels so that we can effectively communicate with our clients when & how they need us to. Specifically, support the roll-out of Salesforce Communities to our clients as part of Service Central.
- Build and embed a 'self-service communication model' so that teams needing to communicate with clients have the necessary tools, templates and guidance to deliver quality communication.