Description
User Researcher - Digital Transformation
Our client is looking for a User Researcher with experience of Agile, User Centred Design, RITE, Usability Testing, Contextual Enquiry and Usability Metrics. This position will be based in central London on this large-scale digital transformation.
The User Researcher candidate will be a passionate advocate of user needs based design, design thinking and service design.
The User Researcher role:
You will conduct research and generate new and useful insight to shape the development of new digital services while maintaining the focus on user needs. Working as part of a wider research team on different project deliveries, you will distil and share your insights to inform the work of your colleagues.
User Researcher - skills and experience required:
Essential:
- Proven record in Digital Research
- Proven experience of creating research strategies/approaches
- Full understanding and demonstrable experience of research methodologies. Qualitative: RITE, usability testing, facilitating workshops and contextual enquiry. Quantitative: usability metrics.
- Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
- Confident in explaining user needs and acting as a persuasive advocate for those needs both within the team and the department at large
- Demonstrable knowledge, experience in and passion for user centred design practices
- Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
- Comfortable working with data, from gathering and analysis through to design and presentation
- Comfortable in the capacity of mentor for other user researchers
Desirable
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
- Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
- Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phases
- Experience of identifying user needs of users with accessibility requirements.
If you want to be part of this large-scale digital transformation programme and this is a match for your current experience, apply now for more information.
Duration: 3 months (+ extensions as required)
Location: London
Pay rates: up to £450 per day