Description
ITIL Incident Manager ITIL Incident Manager required for our City based solution provider. You will work in a Service Desk environment providing a service to external clients, dealing with major incidents and leading a team of agents. You will also be providing training and documentation for new staff. This is a customer facing role and you must develop and maintain customer satisfaction surveys, support engagement of super users and key user stakeholders as well as keeping customers informed of incident progress. You will also be responsible for liaison with 1st, 2nd and 3rd line incident resolution and ensure the team meets agreed SLAs. You must have experience of worked on a shared service desk, Windows 200/3 Server, Exchange, XP and the MS Office Suite, Active Directory, Group Policy, RMS, McAfee Antivirus, Mailsweeper and Websweeper as well as being ITIL foundation qualified.Gehalt: Market Rate
Einsatzort: London, UK - SE
Dauer: 3 months
Starttermin: ASAP