Back Office Engineer (IP/Data)

Morocco  ‐ Onsite
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Description

Back Office Engineer (IP/Data)

We are currently recruiting for our client, a prestigious telecommunications company, for a Back Office Engineer (IP/Data), to join their business in North Africa.

Position Title: Back Office Engineer (IP/Data)
Position Type: Contract
Start Date: July 2017
Location: Morocco
Contact: Marian Cretu |

Responsibilities:
- Responsible for both new IP integration and network troubleshooting in case of incidents on the IP segment;
- Working with IP devices from various providers like Cisco, Juniper, ALU, Fortinet, Altice labs;
- Implement any IP configurations related to customer's network changes and new services;
- Management and maintenance on routers and Switch;
- Traffic Management 2G, 3G & 4G Backhauling;
- Mastering of different free monitoring tools;
- Mastering of the management of network incidents;
- Support Engineer in the service quality of service platforms of mobile operators: daily recovery indicators KPIs to provide Daily Reports on network quality;
- Application or Software testing of new equipment before integration in a live network;
- Customer support, customer experience and advise on improvements;
- Configuration and Integration of the proposed solution to meet the customer requirements and debugging and testing;
- System maintenance management - manage maintenance routines to ensure all VAS systems are up and running at all times;
- Carrying out monthly system performance analysis, investigation and reviews and analyzing traffic flow statistics and identifying bottlenecks on all nodes;
- Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution;
- Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities;
- Routine maintenance tasks on the network nodes as per the schedule;

Qualification
- Strong knowledge of communications protocols (ATM, TCP/IP, FR, X25, MPLS,etc.) and working knowledge of data networks;
- Good knowledge in routing protocols (IGRP, EIGRP, OSPF, BGP, IS-IS);
- IP Virtual Private Networks (IPSEC VPNs, MPLS-VPNs and other types of VPN’s);
- IP Management (Cisco Works, HP Open View, MRTG, PRTG, and SNMP or similar);
- Knowledge about RAN technology;
- CCNA certified;
- Quick and self-motivated learner to cope with the dynamic telecom industry;
- Experience in handling customer escalations and managing expectations;
- Knowledge in operating NMS and ticketing systems .product line professional;
- Knowledge in ITIL processes for Incident, Problem, and Change management;
- B.Sc. level in Electrical Engineering / Telecommunication, Computer Science / Computer Engineering or equivalent;
- Self-supervised worker, Self-motivated learner, Creative;
- Resilience and capable working on SHIFTS as well as emergency unscheduled work;
- Team player with good communication skills;
- Able to work closely with peers and other business units;
- Good documentation skills and attention to details;
- Highly organized, structured and calm personality capable of prioritizing competing tasks/challenges that the network presents to the incumbent;
- Can do spirit driven by the customer centric approach towards tasks and work in general;
- Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team;
- Knowledge of basic English, French language is an added advantage.

Please submit your CV to: Sales(at)manningglobal com
Quoting reference: MGMC_BOEIPD_8235
Or call Marian on:
Start date
07.2017
From
Manning GmbH
Published at
31.05.2017
Contact person:
Charles Dupuy
Project ID:
1353365
Contract type
Freelance
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