Description
Back Office Engineer (RAN)We are currently recruiting for our client, a prestigious telecommunications company, for a Back Office Engineer (RAN), to join their business in North Africa.
Position Title: Back Office Engineer (RAN)
Position Type: Contract
Start Date: July 2017
Location: Morocco
Contact: Marian Cretu |
Responsibilities:
- Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution;
- Record and report logs. The logs are made only for internal database purposed, such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log;
- Daily operation activity report for the suppliers back-office functions;
- Provide interface to the Customer Care, Network Field Services, Network Optimization & Performance, Vendor, etc.;
- Participate in the trouble ticket process overview and monitor the closure rate against set SLA times;
- During network failure and while the problem still persists, check the SLA time remaining. This is based on the Escalation Matrix;
- Ensure for all tickets outside the SLA are escalated to the Network Operations Engineer;
- Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved;
- Updates the Change Register and establishes the links to the Data Depository on the Managed Service folder under Change Management folder;
- Implement Changes to internal business processes, practices and interfaces that have been established and required changes or improvements;
- Produces reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term;
- Maintain operational status of the access and core network using the Network tools, procedures, documents and routines;
- Perform basic fault handling;
- Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities;
- Routine maintenance tasks on the network nodes as per the schedule;
- Service desk handling for internal and external customers through incident management;
- Timely communication / updates of events that can affect network quality and availability;
- Implement projects as per work assignment to Network Operations Escalations and reporting to Network operations Supervisor;
Qualification
- Knowledge of all field related activities concerning Huawei BSS;
- Quick and self-motivated learner to cope with the dynamic telecom industry;
- Experience in handling customer escalations and managing expectations;
- Knowledge in operating NMS and ticketing systems .product line professional;
- Knowledge in ITIL processes for Incident, Problem, and Change management;
- B.Sc. level in Electrical Engineering / Telecommunication, Computer Science / Computer Engineering or equivalent;
- Self-supervised worker, Self-motivated learner, Creative;
- Resilience and capable working on SHIFTS as well as emergency unscheduled work;
- Team player with good communication skills;
- Able to work closely with peers and other business units;
- Good documentation skills and attention to detail ;
- Highly organized, structured and calm personality capable of prioritizing competing tasks/challenges that the network presents to the incumbent;
- Can do spirit driven by the customer centric approach towards tasks and work in general;
- Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team;
- English is mandatory, French language is a big plus;
Please submit your CV to: Sales(at)manningglobal com
Quoting reference: MGMC_BOERAN_8238
Or call Marian on: