Description
CRM Sales - Salesforce - BPM CRM - Utrecht, Netherlands - 3-6 months
We are currently looking for a Global CRM BPM to join our client in Utrecht for an initial 3-6 month contract.
Tasks:
- Trusted Co-Pilot of the Global IT COE Manager by ensuring optimal process governance is in place, providing timely & accurate inputs for decision making
- Interact regularly with Business & IT stakeholders to understand business requirements for approved initiatives, drive closer business & IT engagement, improve business satisfaction towards IT
- Close interaction, engagement and smooth working relationship between the various COE, across other IT departments and with external stakeholders like vendors, contractors etc.
- Maintain Complete Autonomy for execution of the COE activities to meet the needs of the business once strategic decisions are made by the COE Manager. Minimal autonomy for decisions within the COE that will have an enterprise wide impact
- Self-Steering and Proactive Execution of all specific Roles & Responsibilities on integration programs, strategic & business as usual initiatives, continuous improvements, application life cycle management, knowledge management and other deliverables assigned by COE Manager
- Second-Line functional support on application issues encountered by business where the Application Maintenance Services (AMS) need additional guidance/support
- Effective & efficient communication
Job profile:
The Global IT (GIT) Business Process Manager (BPM) CRM & Sales is part of the Global IT Center of Excellence (COE) CRM & Sales team within Global IT Enterprise Solutions department. With in-depth business process & IT knowledge, the BPM provides Process Area Expertise in the COE that oversees IT Solution's complementing the Common Business Model (CBM) template. The BPM enables in unlocking Business Value through implementations, roll outs, upgrades, facilitating continuous improvement to the business processes, application maintenance and application life cycle management.
Requirements:
Education/Certificates
- ITIL or Prince2 certification is preferred.
Must have Skills:
- Minimum 7 years of IT and Business/Industry work experience
- Been part of large and complex global multi-million dollar implementation programs with experience in process lead roles, working on design thinking, application selection, blue printing, design, build, testing, deployment and user training
- Deep Salesforce expertise including implementation, support & integration with SAP. Knowledge of SAP CRM, Cloud for Customer.
- Hands-on E2E experience with IT solutions (including managing costs & budgets)
- Has proven ability to contribute to key deliverables & improvements in this area including work on transformation, innovation & continuous improvement
Preferred Skills
- Knowledge of IT applications within the CRM (Marketing, Sales and Service) & Salesforce automation ecosystem such as Digital Shelf Recognition, Distribution Management etc.
- Knowledge of Retail and/or Professional (Machine Leasing & Selling) business
- Knowledge of Non-SAP Applications (NSA) related to CRM & Sales
If this is of interest, please apply now and our dedicated Resource Team will be in contact to discuss further.