Description
REQUIRED: DESKTOP Support Engineer
LOCATION: DUBLIN
DURATION: 6 MONTH INITIAL CONTRACT
The successful candidate will be joining a global support team.
Working as part of this team, the successful candidate will be supporting users both locally and remotely, providing support to staff at all levels of the organisation on tasks including installation, repair and upgrade of end user hardware and software, server and network equipment support, new staff induction training, and managing meeting rooms and associated equipment.
Providing hands-on and phone-based troubleshooting support.
Responsibility for maintaining the state of our meeting rooms and Self-Service AV equipment.
Administration of Active Directory.
Providing 2nd line diagnostic support for Laptops, Desktops, Smartphones, Tablets, Monitors, Thin Clients and Audio Visual hardware.
Processing incidents, service requests and problems within clearly defined processes aligned to ITIL best practice.
Managing assets in our CMDB.
Liaison with our global Helpdesk, Application Support Team and Infrastructure Support Teams to ensure that incidents are escalated and resolved within the defined Service Level Agreements.
Occasional overtime, out of hours work and the flexibility to work at other locations is required from time to time.
Contribute to the maintenance and creation of process and support documentation.
At least two of:
MCITP
A+
Network +
MCDST
Experience of Desktop Support working in a busy IS Department or other relevant work experience.
Experience of Infrastructure technologies such as Windows Server products, Virtual Infrastructure, LANs, TCPIP, VPN's, Linux/Unix/Solaris/AIX etc would be beneficial but is not essential."
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.