Description
1st & 2nd line support Oracle Cloud Platform Operation Specialist PaaS - Security Cleared
This Global IT Solutions Provider is one of the world's leading high technology companies that provides one of the most widely used databases in the world, as well as enjoying an extremely high profile within the Unix marketplace as a world leader here as well.
This market leader has an exciting opportunity for a Platform Operation Specialist to work either on a Monday to Friday, 8 hour shift pattern covering 8.00am through to 6.00pm on a rota basis or on a 24x7 Service Support Shift system spread over a 3 shift pattern including nights.
As a Platform Operation Specialist working within the on-site Oracle Cloud Machine operation team dedicated to problem-solving and helping with the avoidance of problems, you will need to be highly skilled in solving complex (known and unknown) critical customer issues, following ITIL methodology and processes (incident management, problem management and change management).
This includes performing the assigned Systems & Database operations duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis. You will be working with strong guidance from management of Oracle Global Managed Services Center of Expertize organization.
Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction, is also critical here.
So you will need 8 years related experience combined with Oracle's core products, applications, and tools and ideally a Masters or a Bachelors Degree in Computer Science, Engineering or equivalent experience.
Responsibilities:
- Proactively working within a technical support role within Oracle Cloud Machine environment
- Technical assistance with systems & software production environment
- Customer Cloud solutions concepts and reviews (eg IaaS, PaaS)
- System administration, configuration health checks
- Upgrade and implementation planning and advice on Patch Management
- Proactively alerting customers to product issues
- Delivery of reactive onsite technical support (Level 1 & Level 2 on-site support activities)
- Resolve known issues, according to procedures documented in Knowledge notes database
- Document unknown issue requiring expert technical knowledge
- Perform root cause analysis of difficult product problems and their solutions
- Technical escalation follow-up when needed
- Interact with key customer personnel to enhance collaborative problem solving
- Providing and verifying problem workarounds or patches
- Researching and responding to technical enquiries
- Forming effective professional relationships with Technical Account Managers, Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.
Experience:
- At least 5-7 years' experience in working with Oracle Systems and Database products
- Strong Unix skills (Servers, Storage & Network) are essential
- Additional Linux and Windows skills are useful
- Hands-on experience with Mission Critical Datacenter Systems & Database environment administration tasks.
- Hands-on experiences on Operating Systems Virtualization (OVM Server for x86)
- Experience with the Oracle Database releases 11g, 12c, Real Application Clusters (RAC).
- Hands-on experience with Enterprise Manager Grid Control is essential.
- Experience of any of the following products and technologies will be an advantage: Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud Machine, Oracle Grid Infrastructure, Oracle ASM (Automatic Storage Management), Oracle Data Guard, Oracle Recovery Manager, and Oracle 9i/10g Application Server
- Experience with ITIL methodology and practices
- Perennial work experience in Support, IT Operation & Call Center would be ideal
- Excellent experience as Systems or Database Administrator
- Experience with Oracle Enterprise Manager Grid Control
- Some experience with Oracle Engineered Systems products will be an advantage.
- Good familiarity with UNIX, Linux and Windows environments and Shell Scripting
- Proven experience in configuring, administering Oracle Systems and Databases, preferably gained in a production environment
- Excellent troubleshooting and analytical skills, able to work under pressure in escalated situations
- Self-motivated and resourceful but able to work as a team player or on own initiative
- Strong verbal and writing communication skills in English with Dutch helpful
- Effective communication with the appropriate levels when dealing with complex situations
- Ability to take ownership follow-up of (escalated) problems
- Ability to be part of a team covering 24x7 services support organized by 3 shifts period
- Ability to cover on-call & standby services for customer staff
We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age.
Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour.
Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.