Description
Responsibilities
- Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented
- Co-approve pre-approved standard changes
- Check on deliverables and quality criteria during advisory boards
- Coach and support the participants of the infrastructure change process
- Participate in improvement initiatives
- Be the Point of Contact for changes impacting our domains of activities
- Participate in the CAB Meetings
Profile
- A degree in higher education
- At least 3 years of working experience
- A basic knowledge of IT, or a proven interest in/or affinity with IT
- A practical experience with ITIL (preferably level 3)
- An excellent written and spoken knowledge of English; knowledge of Dutch and/or French is an asset
- An excellent communicator, verbal as well as written
- Able to work in a structured and systematic way
- Pragmatic, and proactively seek solutions
- Armed with a critical mind and a have a healthy dose of assertiveness
- Capable to manage stress
- Service minded and favours pragmatic approaches
- Strongly customer oriented and has an excellent service attitude