Description
Proteus Europe is searching for a PC Support engineer (2nd line Support) who has NATA security clearance for a long term contract role in Belgium.Our Client :-
Our client is a section of the NATO headquarters responsible for planning and co-ordinating all NATO member states and forces.
Your New role :-
This role provides specialist support skills to provide technical support, beyond that available at Level 1, to service requests and incident investigation, diagnosis and resolution. This level performs proactive end-to-end service monitoring and takes actions to resolve incidents and recover the services impacted. This level of support requires full administrator permissions to both end-user and back-end systems.
Specific duties:
- Resolution of issues or problems that are beyond 1st level capabilities but below 3rd level;
- This will include, potentially:
- Applying software patches;
- Incident and request handling as required;
- Enterprise-wide monitoring of their service;
- Event Management;
- Support to Service Change as directed by the SDM, and approved by the DCO;
- System Security Administration; and
- Applying contingency procedures / solutions;
- Providing updates to incidents records commensurate with their assigned priority and CSLA response times;
- Providing accurate post incident and post problem resolution statements for the SKMS knowledge database; and
- Escalation to 3rd Level personnel of issues or problems that are beyond their 2nd Level expertise.
Your Skills and experience :-
Essential Skills :-
- PC Support
- Security Cleared
- Nato Clearance
Desirable Skills :-
- ITIL
- PostgreSQL
- SQL
- Powershell Scripting
Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the
process.
If you are looking for a new role, but this role isn't quite right for you, please contact us in
confidence for a discussion about how we can help you.