Description
Description
- Supervises all changes requested by application development teams
- Responsible for the management of assigned systems, products or technical domains with 24 hour emergency technical support and overall technical quality
- Evaluates corporate-wide system to improve system performance and functionality
- Follows up market evolution
- Drafts understandable reports on improvement opportunities for the respective system
- Performs maintenance tasks on existing test and production environments
- Designs, tests, and implements back up, recovery and restart procedures
- Monitors error logs, etc, to ensure proper capacity and availability
- Responsible for changes, incident handling and problem solving
- Designs configurations in cooperation addressing necessary performance and recoverability issues
- Executes software installations, creations/configurations, and loads
Key Duties & Responsabilities
- Installing, configuring, supporting and maintaining Servers and infrastructure, planning for and responding to various performance issues such as service outages, system-related projects, user administration, managing security, and other duties as they arise
- Ensure adherence to procedures and processes for hardware, software, and applications
- Interact with multiple business & development units in deployment of new hardware.
- Participate in projects, working closely with various IT functions
- Develop, modify, maintain, improve, and troubleshoot existing systems
- Analyze and sustain capacity and performance requirements
- Analyze, consolidate, tune and monitor systems and platforms for availability
- Oversees backup, clustering, mirroring, replication and failover
- Perform hardware and data recovery
- Work with business clients/development to evaluate, streamline, and improve current systems, processes, and workflow
- Develop (business case) documentation
- Analyse and resolve operating systems and applications issues on various systems
- Develop diagnostic tools to allow Systems Administrators to support products when they are put into production
- Ability to communicate clearly, constructively and concisely to peers and end-users
- 24x7 Operational Support of production, 9x5 Operations Support of Development/Acceptance, on-call after hours support
Knowledge, Education & Experience
- The successful candidate will typically have up to 3 à 5 years' experience within a similar environment as described below
- Relevant third level qualification or professional equivalent
- Experience in Window/Linux Operational Support in a medium to large environment performing installation, configuration, and troubleshooting duties
- Knowledge of RedHat, system administration troubleshooting; boot from SAN, troubleshooting and root cause analysis skills, disaster recovery
- Good knowledge of SAN architecture, multipathing, WWNs, iSCSI
- Good knowledge of external Disk Arrays, RAID levels, NFS
- Good knowledge of blade and blade enclosure systems
- Experience in Scripting for automation: Windows PowerShell, Perl, Bash
- Good Knowledge of networking fundamentals: TCP/IP, file transfer, DNS, VLAN, and secure protocols, networking/distributed computing environment concepts; basic routing concepts
- Familiar with most aspects of systems/software administration, such as: system installation and configuration, security levels and permissions, installation of third-party software, backup systems, etc.
- Knowledge of JBPM
- Oracle knowledge
- Dell/HP hardware knowledge
- Interpersonal, written and verbal communications skills
- Strong troubleshooting, analytical and problem solving skills and be able to work independently
- Process Oriented, understanding ITSM/ITIL processes