Description
L2A Support /NDS WW L2 SupportAbout us:
ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialized in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; thus we understand what it means to be professionally supported in your search for a new project and being employed.
Reference No .: 916927NC Role: L2A Support / NDS WW L2 Support Domain: IT Location: Bucharest Romania Work Load: 100%. Start Date: ASAP Duration: at least 1 year, long-term preferred
Job Description:
L2A Support of a major project at a Tier 1 operator in Germany are needed. The persons would like to work in business hours, and would like to call in a team in order to offer 24/7 support.
Tasks & Responsibilities:
-Responsible to be part of the NDS WW L2 Support Services Team.
-Need to participate in problem diagnosis or isolation, driven by the remote support organization (activate tools, capture information in a log file, and perform level 2 diagnosis on telecom software).
-When problems arise in the customer's lab or live network environment.
-Candidate wants to be part of a 24x7 on-call support roster
Required Skills:
- Must have IT knowledge on Virtual environment (VMware) under Linux Red Hat operating system
- Must have Telecom knowledge in Intelligent Network, SS7 and IMS architecture and protocols (mainly SIP and Diameter)
- During a regular remote meetings of F2F meetings, you should have good verbal communication skills
- Must Have Very Good Written Communication Skills: In order to explain clearly and concisely issues to customers and the plan to fix them during written communications (mainly emails)
- Must be very customer oriented: Taking ownership of customer issues and pursuing them through to closure
- Must have experience of international projects in multi-cultural environments
- As a part of teamwork you want to be part of a global WW support team to exchange knowledge and help each other
Education:University degree or equivalent in computer science or engineering.
Languages:English Fluent
Should you find yourself suitable for this position then send your complete dossier using this link in the advert.
* Even if this position does not match your profile, you are looking for it.
Call us and discover the quality of our services for yourself. We are more than happy to meet you for an individual consultation. Do not hesitate to contact us for further information on or jobs [at] itcag [dot] com