Description
Senior Project Manager / Program Manager / Retail Loyalty / Customer Loyalty / Agile / Change Leadership / CRM / Adobe / Contract / London£344 per day
11 month contract
I am working with one of the world's leading energy providers as they build a number of new teams centred on customer engagement and loyalty. They are looking to engage with a Retail Loyalty Program Manager on a contract basis to start on the 22nd January and work for the whole of 2018 with them.
The day rate is stuck at £344 per day so please only apply of this works for you.
Retail Loyalty Program Manager Specification:
- You will be experienced in the field of customer loyalty programmes and customer marketing, including a good understanding of the business systems, processes and data associated with a loyalty programme.
- A background in a Retail environment would be a significant benefit to the role.
- Experience in designing and implementing a critical programme to market.
- Understanding and experience of managing and driving a project through the Agile (Edge) methodology. This would include support refining the backlog, prioritizing the user stories and ensuring collaborative agreement with the delivery team on sprint goals; ensuring the user stories are completed correctly.
- Change leadership experience
- A familiarity with CRM and Loyalty solutions (Adobe)
- Business readiness experience in delivering a complex project.
- You will be focused on how the client can manage Data Protection in accordance with the Binding Corporate Rules and relevant data feeds to third parties and suppliers - Experience in developing Marketing CVP's in alignment with IT systems and complex technology platforms.
- The planning and execution of a complex, intricate, interdependent set of changes to client systems and processes which support the Loyalty programme.
- Passionate about customer experience and able to overcome barriers to deliver a better experience.
- Effective and energetic shaper and contributor to teams
- Proactive team member, who is a self-starter and able to contribute quickly.
- Knowledge of use of data and analytics within a loyalty program, general commercial acumen, business case economics and measurement of KPI's.
If you have the desired skills and experience and would like to learn more about this opportunity then please send me your CV and I will call you to discuss. As mentioned earlier the rate is set at £344 per day therefore please only apply if this works for you.
Senior Project Manager / Program Manager / Retail Loyalty / Customer Loyalty / Agile / Change Leadership / CRM / Adobe / Contract / London