Description
My Client a global technology company are looking for a Executive Briefing Centre Manager with excellent customer service skills to run their Paddington Centre for them.
Knowledge, Skills and Experience
1) Essential Experience
* Ability to work under pressurised deadlines
* Problem solving capability
* Able to work in confidence with confidential matters
* Excellent English Language Skills
* Excellent organisational skills
* Fantastic attention to detail
* Customer service experience
* Preferred: Knowledge of sales organisations.
2) Technical/Functional Skills
* Strong Office skills
* Preferred: High level of understanding of technologies and future roadmap
3) Personal Attributes/Interpersonal Skills
* The EBC Manager must be a team player and have excellent cross company collaboration capability.
* The role requires an ability to influence and communicate at all levels of the business and have exceptional organisational skills.
* This role is customer facing so strong interpersonal skills and an understanding/passion around Customer and Partner Experience is essential.
* Able to cope with & manage multiple demands
* Effective communication skills both verbal & written
* Proactive
* Good time management
* Ability to ensure that others deliver what is expected on time
* Self-starter who works on own initiative and part of a remote/virtual team
* Ability to energise teams & drive motivation
* Experience working within a Sales/Marketing environment.
* Proven ability to deliver projects accurately & on time
4) Qualifications
* Educated to degree level or equivalent
* Intermediate level skills in Microsoft Office
Key Success Criteria
* Smooth running of end to end executive briefings
* Delivery of a consistent experience across briefings
* Excellent relationships with Customers, Account Team Units and Speakers
* Achievement of targets for Executive Briefing Centre operations
* Achieve agreed number of briefings and customer satisfaction level