Description
IT Service Transition Analyst - Contract - Bedfordshire
Square One are recruiting for a Service Transition Analyst to work on-site with one of our key clients in Bedfordshire.
Your key responsibilities will consist of:
- Partake in the Service Transition management function, processes and operations service readiness transition plan ensuring that all of the required activities are undertaken to allow a smooth transition into all Operations support functions
- Perform service transition activities related to taking solutions and handing them over to Operations in the live production environment
- Managing all aspects of the end-to-end service transition process
- Actively supports the overall project manager with any information required to satisfy them of appropriate progress against the schedule and budget
- Assist with service roll out
- Managing business risks or issues associated with the transition and highlight any relevant to the Operations senior management team
- Assist Operations teams with planning and forecasting
Required to work closely with the following functions:
- Information Security
- Test Management
- Change and Asset & Configuration Management
- Capacity Management
- Availability Management
- Incident & Problem Management
Essential Skills and Experience
- Strong knowledge, understanding and experience including but not limited to - Service Transition principles and methodology
- Solid operational understanding and technical knowledge of multiple standards and tools; ITIL preferably V3 Practitioner qualified, ITSM preferably Support Works
- Experience in process ownership and delivering process functions
- Proven ability to influence cross-functional teams without formal authority
- Experience and competence in chairing large meetings
- Familiarity with Project Management Approaches and the project delivery life cycle
- Familiarity with the SDLC (Service Delivery Life Cycle)
- Ability to interface effectively with auditors
- Proven and demonstrable project management skills
- Educated to degree level of external industry experience
IT Service Transition Analyst - Contract - Bedfordshire