Systems Engineer NATO

Leuze-en-Hainaut  ‐ Onsite
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Description

The System Engineer is responsible for technical support to the external clients, assisting them with server, application, networking and hardware problems and standard change requests via phone and email/ticketing. The System Engineer will also be responsible for liaising with 2th line support onsite engineers onsite and 3rd line support teams within BT. Also the System Engineer will following up the incidents till its successful closure within required SLAs.

Key responsibilities
Manage the BT solution at customer location
Interact with the customer's service desk team to liaise on the issues pertaining our managed solution
Log & manage the incidents and problems in Remedy ARS
Provide technical support on the incident and problems as per agreed Service Level Agreement
Liaise with Level 2 engineer onsite and Level 3 support teams which in turn comprises of BT Advise professionals and Level 3 support of various suppliers
Prepare & manage service related documentation.
Present the service status to customer designated Service Manager if required.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

Start date
ASAP
Duration
6
From
LA International Computer Consultants Ltd
Published at
20.01.2018
Project ID:
1488289
Contract type
Freelance
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